Payments and Shipping FAQ
Payments and Shipping
Bitcoin
Bitcoin checkout is unavailable due to a provider issue. To pay with Bitcoin, please email us or use the contact form.
Bitcoin checkout is unavailable due to a provider issue. To pay with Bitcoin, please email us or use the contact form.
Cards
We accept Visa and Mastercard debit and credit cards on the site.
We accept Visa and Mastercard debit and credit cards on the site.
United States orders
U.S. shipping is more complicated than it used to be. Tariffs and DHL customs-clearance fees may apply, and the amounts have changed with little notice (recently 0%, 10%, or 15%, plus DHL’s fee). In some cases fees have been billed after delivery.Under current rules, those charges are billed to the person receiving the order, not to us. We can’t control U.S. customs policy, and we can’t refund an order if customs holds, seizes, or returns it because duties weren’t paid.Delivery to the U.S. and Canada is usually 4–5 business days, plus any time in customs.If you live somewhere remote, please email us before ordering. DHL remote-area fees can be high — sometimes more than the coffee itself — and Shopify won’t flag this automatically.
U.S. shipping is more complicated than it used to be. Tariffs and DHL customs-clearance fees may apply, and the amounts have changed with little notice (recently 0%, 10%, or 15%, plus DHL’s fee). In some cases fees have been billed after delivery.Under current rules, those charges are billed to the person receiving the order, not to us. We can’t control U.S. customs policy, and we can’t refund an order if customs holds, seizes, or returns it because duties weren’t paid.Delivery to the U.S. and Canada is usually 4–5 business days, plus any time in customs.If you live somewhere remote, please email us before ordering. DHL remote-area fees can be high — sometimes more than the coffee itself — and Shopify won’t flag this automatically.
Shipping
Zone 1 (the Americas, Canada to Argentina, including the Caribbean): DHL Express is included. Canada and the U.S.: 4–5 business days. Rest of the Americas: about 7 business days. Tracking is included.Europe and Asia: an extra charge is added at checkout. DHL usually takes 7–8 days, except Spain, Japan, and South Korea, which go by regular mail (about 20–30 days).
Zone 1 (the Americas, Canada to Argentina, including the Caribbean): DHL Express is included. Canada and the U.S.: 4–5 business days. Rest of the Americas: about 7 business days. Tracking is included.Europe and Asia: an extra charge is added at checkout. DHL usually takes 7–8 days, except Spain, Japan, and South Korea, which go by regular mail (about 20–30 days).
DHL delivery
DHL typically tries once, then again the next working day. After that the parcel is held at a local depot for 5 days. If it isn’t collected, DHL may return or dispose of it under their policy. We can’t refund those cases.
DHL typically tries once, then again the next working day. After that the parcel is held at a local depot for 5 days. If it isn’t collected, DHL may return or dispose of it under their policy. We can’t refund those cases.
Customs and countries we can’t serve
Import rules, duties, and local delivery fees are set by your country. Please check those before ordering if you’re unsure.We’re unable to ship to Iran, Iraq, North Korea, Cuba, Venezuela, or Russia. Australia, New Zealand, Japan, Spain, and South Korea have extra customs limits. Germany often has long customs delays.If a parcel arrives in your country, is marked undeliverable, and isn’t collected within the carrier’s hold period we can’t issue a refund.
Import rules, duties, and local delivery fees are set by your country. Please check those before ordering if you’re unsure.We’re unable to ship to Iran, Iraq, North Korea, Cuba, Venezuela, or Russia. Australia, New Zealand, Japan, Spain, and South Korea have extra customs limits. Germany often has long customs delays.If a parcel arrives in your country, is marked undeliverable, and isn’t collected within the carrier’s hold period we can’t issue a refund.
Why we don’t list single bags
DHL costs the same up to 2 kg, so our packs are built to use that weight. We are able to do custom orders, just email us.
DHL costs the same up to 2 kg, so our packs are built to use that weight. We are able to do custom orders, just email us.
Questions
goodbeans.sv@gmail.com
goodbeans.sv@gmail.com