Payments and Shipping FAQ

Important notice for customers in the United States: Be aware before ordering that due to current, fast changing conditions be aware that the US Government might charge you tariffs and duties outside of GoodBeans' control. You, as the importer, are responsible for said tariffs. Due to fast changing import regulations we do not know exact tariff fees. DHL, and all other shipping carriers might also charge additional customs processing fees. We regret this to be the case as we've been shipping trouble free to the United States and many other countries for several years now but due to the rapidly changing tariff and regulatory landscape we're unable to guarantee deliveries to the United States. Be aware that tariffs could also be charged retroactively. As of August 1st, 2025 we have not received information from any customer in the United States about being charged tariffs but this could change at any time. 

Thank you for supporting The Good Beans Specialty Coffee in San Salvador, El Salvador.  

Our website accepts directly VISA and Mastercard debit and credit cards and Bitcoin over the Lightning Network. 

If you have any questions feel free to email us to goodbeans.sv@gmail.com

All of our packs offer DHL Express Shipping to Zone 1 countries (All of the Americas from Canada to Argentina including the Caribbean). For remote areas an additional fee does apply by DHL, it tends to be fairly high and depends on how remote the area is, we suggest emailing us first. Shopify does not automatically recognize these areas, we'll contact you with options if this happens. For the same fee we're happy to use regular mail service but for DHL an additional fee would apply. 

DHL as per their terms of service will attempt delivery once, if there's no one to receive the parcel they'll leave a notice attempt delivery a second time the next working day. If there's no one to receive the parcel the second time they'll leave a notice and hold the parcel at their nearest distribution center for pickup for 5 days. After 5 days DHL reserves the right at their discretion to return or destroy a parcel. There are no refunds if the parcel is determined as undeliverable by DHL and not picked up from their distribution center according to their terms. This is a worldwide DHL policy and we have no control over it. 

To Canada and the USA expect 4-5 business days for delivery. A tracking code is provided for all shipments. For all other countries in the Americas expect 7 business days for delivery. 

There is an additional charge automatically calculated for Europe and Asia. We ship with DHL for Europe or Asia except to Spain, Japan and South Korea. It is your responsibility before ordering to know if your local customs regulator allows for roasted coffee delivered for personal use. Europe or Asia takes 7-8 days on average with DHL. We are able to ship to Japan, South Korea and Spain with regular mail. If you order to these countries you will not receive DHL shipping but regular post which takes 20-30 days on average. 

While we ship to most countries in the world we do have exceptions for customs regulations including Australia, New Zealand, Japan, Spain and South Korea. We've had issues shipping to Germany, technically it should all be allowed but parcels seem to require additional customs processing leading to long delays, be aware before ordering to Germany. Due to carrier restrictions we are unfortunately unable to ship to Iran, Iraq, North Korea, Cuba, Venezuela and the Russian Federation. 

All inbound customs requirements and potential duties or delivery fees collected by national postal and customs regulators are the responsibility of the customer as Good Beans SAS de CV does not have any control or input over those. 

We are unable to provide any refunds for orders if they arrive to your country and are marked as undeliverable and not picked up from the post office/DHL within their  time periods (usually 15-30 days depending on the country). 

One of the questions we get is why we don't sell single bags and it's really for your benefit. We're happy to sell you a single bag but essentially the DHL shipping costs the same up to 2 kg so we try to get as much coffee as possible of our offerings into the 2 kg limit. 

Regular mail does allow us to ship single bags but delivery times are longer. For the US and Canada is 15 day delivery on average with regular mail at a cost of $14. If interested in arranging a single bag delivery feel free to email us.